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Customer Service Representative
JD Group
Posted
3 weeks ago

Kathmandu, Nepal

Onsite

NPR 40K

Junior Level

Full Time

Job Categories

Customer Service Support Sales Communication

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Sema Summary

As a Customer Service Representative at JD Group in Kathmandu, you will be expected to assist customers through various communication channels. The role involves addressing inquiries, resolving issues, and providing product information. Ideal candidates should have excellent communication skills and be comfortable working in a dynamic environment. This full-time position is suitable for junior-level applicants looking to develop their customer service skills.

About Company

JD Group is a growing company focused on delivering excellent customer service and solutions. We aim to support our customers effectively through our dedicated team.

Core Requirements

High school diploma or equivalent
Strong verbal communication skills
Ability to work in a team
Customer-oriented mindset
Basic computer skills

Responsibilities

Handle customer inquiries promptly.
Resolve product issues for customers.
Provide information on services and products.
Maintain customer records accurately.
Collaborate with teammates for efficient service.
Document customer interactions and feedback.
Strive for customer satisfaction in every interaction.

Must Have skills

CommunicationProblem-solvingTime managementData entryTeamwork

Nice To Have Skills

Sales skillsConflict resolutionMultilingualAdaptabilityCustomer relationship management

Tools Knowledge Requried

CRM softwareMS OfficeCommunication toolsTicketing system

Job Keywords

Customer ServiceSupportSalesCommunicationTeamwork

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