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Customer Service Representative
Asterisk Digital
Posted
4 weeks ago

Kathmandu, Bāgmatī, Nepal

Onsite

NPR 40K

Junior Level

Full Time

Job Categories

Support Customer Service Communication Sales

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Sema Summary

As a Customer Service Representative at Asterisk Digital in Kathmandu, you'll be responsible for assisting customers with inquiries and resolving issues. This role requires excellent communication skills and the ability to handle various customer concerns. We're looking for a junior-level professional who enjoys helping others and thrives in a fast-paced environment. Ideal candidates should be detail-oriented and possess a customer-first attitude.

About Company

Asterisk Digital focuses on delivering top-notch customer service solutions and enhancing user experiences.

Core Requirements

Bachelor's degree preferred
Strong communication skills
Problem-solving abilities
Basic understanding of customer service tools
Ability to work in a team

Responsibilities

Assist customers with inquiries via phone and email
Resolve customer complaints efficiently
Provide information about products and services
Maintain customer records accurately
Collaborate with team members to meet service goals
Monitor customer feedback and report trends
Improve service processes based on feedback

Must Have skills

CommunicationProblem-solvingTime managementTeam collaborationCustomer focus

Nice To Have Skills

Experience with CRM softwareSales skillsMultilingual abilitiesAdaptabilityConflict resolution

Tools Knowledge Requried

CRM softwareEmail platformPhone systemHelpdesk tools

Job Keywords

customer servicesupportcommunication skillsproblem-solvingteamwork

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