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Customer Service Representative
Makmur
Posted
last month

Jakarta, Indonesia

Onsite

IDR 10M

Mid Level

Full Time

Job Categories

Support Finance Service Customer Sales

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Skills

Experience

Industry

Sema Summary

The Customer Service Representative will support customer inquiries and resolve issues. The role emphasizes enhancing customer satisfaction on a daily basis.

About Company

Makmur is an online platform designed to help individuals achieve financial freedom through mutual fund investments. Licensed by the Financial Services Authority, it offers a range of financial products to its users.

Core Requirements

Min 3 years of experience in customer service or related fields.
Strong problem-solving skills.
Good communication and interpersonal skills.
Ability to work in a fast-paced environment.
Comfort with shifting schedules and working on weekends.

Responsibilities

Provide support for customer inquiries.
Resolve customer complaints effectively.
Coordinate with internal teams to address issues.
Understand financial products and the industry.
Follow up with customers on problem resolutions.
Enhance the overall customer experience.
Maintain knowledge of product features and transactions.

Must Have skills

Customer service skillsProblem-solving abilitiesCommunication skillsTeamworkKnowledge of financial products

Job Keywords

Customer ServiceSupportFinanceProblem-SolvingInterpersonal Skills

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