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Customer Service Representative
Concentrix
Posted
2 days ago

Indonesia

Onsite

IDR 5M

Junior Level

Full Time

Job Categories

Customer Support Service Communication Remote

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Sema Summary

As a Customer Service Representative at Concentrix, you will be responsible for managing customer interactions and providing exceptional support. This role requires effective communication and problem-solving skills. The position is full-time and located in Indonesia, making it ideal for individuals looking to start their career in customer service. While specific benefits are not listed, the opportunity to gain valuable experience and grow within the company is significant.

About Company

Concentrix is a global leader in customer experience solutions and technology, dedicated to delivering high-quality service and support to its clients.

Core Requirements

High school diploma or equivalent
Strong communication skills
Ability to work in a team
Problem-solving skills
Customer service experience

Responsibilities

Manage customer inquiries via phone and email.
Provide accurate information on products and services.
Resolve customer complaints effectively.
Document interactions and feedback.
Identify customer needs and recommend solutions.
Collaborate with team members for service improvement.
Maintain a positive attitude in all interactions.

Must Have skills

CommunicationProblem-solvingTeamworkAdaptabilityCustomer service

Nice To Have Skills

Multilingual skillsTime managementConflict resolution

Tools Knowledge Requried

CRM softwareEmail platformCall center technology

Job Keywords

customer servicecommunicationproblem-solvingteamworksupport

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