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Customer Service Representative
StarZen
Posted
2 weeks ago

Gurugram, Haryana, India

Onsite

INR 30K

Junior Level

Full Time

Job Categories

Customer Support Service Communication Team

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Sema Summary

StarZen is seeking a Customer Service Representative to handle chat support. The role involves assisting customers with their inquiries and providing solutions to their problems in a friendly and professional manner. Candidates should be comfortable with digital communication and have a proactive attitude towards customer service. This full-time position is based in Gurugram, Haryana, requiring junior-level experience.

About Company

StarZen is a company focused on delivering exceptional customer service solutions across various platforms.

Core Requirements

High school diploma or equivalent
Excellent communication skills
Ability to work in a fast-paced environment
Basic computer skills
Customer service experience preferred

Responsibilities

Assist customers via chat in a timely manner.
Provide detailed product information.
Resolve customer issues effectively.
Document customer interactions accurately.
Collaborate with team members for problem-solving.
Help improve customer satisfaction.
Stay updated on product changes and promotions.

Must Have skills

CommunicationProblem-solvingTime managementTechnical skillsCustomer service

Nice To Have Skills

MultilingualSales skillsTeam collaborationPositive attitudeAdaptability

Tools Knowledge Requried

Chat softwareCRM systemsEmail platformsDocumentation tools

Job Keywords

Customer ServiceSupportCommunicationProblem-solvingTeam player

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