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Customer Service Representative
Alight Solutions
Posted
3 weeks ago

Gurugram

Onsite

INR 25K

Full Time

Job Categories

Customer Support Service Operations Remote

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Sema Summary

The Customer Service Representative role at Alight Solutions involves assisting customers with inquiries and support related to various services. The representative will be responsible for resolving issues, providing information, and maintaining customer records. This position is full-time and based in Gurugram, India. The ideal candidate should possess good communication skills and a strong customer service orientation. This role is vital for ensuring customer satisfaction and engagement.

About Company

Alight Solutions provides employee benefits and business solutions aimed at enhancing employee experience and improving organizational performance.

Core Requirements

High school diploma
Strong communication skills
Customer service experience
Ability to work in a team
Problem-solving ability

Responsibilities

Assist customers via phone.
Resolve customer complaints.
Maintain accurate customer records.
Provide product information.
Collaborate with support teams.
Follow company policies.
Report issues to management.

Must Have skills

CommunicationProblem-solvingCustomer serviceTeamworkOrganization

Nice To Have Skills

Technical knowledgeMultilingualSales skillsAdaptabilityTime management

Job Keywords

Customer ServiceSupportCommunicationProblem SolvingTeamwork

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