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Customer Service Representative
Optum India
Posted
3 weeks ago

Gurgaon, Haryana, India

Onsite

INR 25K

Full Time

Job Categories

Customer Service Support Health Care

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Sema Summary

The Customer Service Representative role at Optum India involves managing customer inquiries and providing assistance in health care services. The position requires strong communication skills and the ability to navigate various customer service tools. Candidates should be ready to work full-time in Gurgaon, ensuring a professional and empathetic experience for customers. Although specific experience levels are not defined, a proactive attitude and a commitment to customer satisfaction are essential.

About Company

Optum India is a leading health services organization, focusing on improving health care quality through innovative solutions. The company is part of UnitedHealth Group.

Core Requirements

High school diploma
Strong communication skills
Problem-solving abilities
Customer-focused mindset
Familiarity with healthcare services

Responsibilities

Respond to customer inquiries
Manage health-related queries
Provide timely solutions
Record customer interactions
Collaborate with healthcare teams
Ensure customer satisfaction
Maintain knowledge of services

Must Have skills

CommunicationProblem-solvingEmpathyTime managementActive listening

Nice To Have Skills

Conflict resolutionTeam collaborationMultilingual skillsAdaptabilityHealthcare knowledge

Tools Knowledge Requried

CRM softwareCommunication toolsData entry softwareCustomer feedback systems

Job Keywords

Customer ServiceSupportHealthcareCommunicationProblem-solving

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