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Customer Service Representative
Lancesoft Malaysia
Posted
2 weeks ago

Greater Kuala Lumpur

Onsite

MYR 3K

Junior Level

Full Time

Job Categories

Customer Support Service Communications Sales

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Sema Summary

As a Customer Service Representative at Lancesoft Malaysia, you will engage with customers to resolve inquiries and provide exceptional service. This full-time role requires strong communication skills and the ability to handle customer concerns efficiently. The position is located in Greater Kuala Lumpur and is suitable for candidates with junior-level experience. Benefits include a collaborative work environment and professional growth opportunities.

About Company

Lancesoft Malaysia specializes in providing tailored staffing solutions and talent management services, focusing on customer support and efficiency.

Core Requirements

High school diploma or equivalent
Strong verbal communication skills
Basic troubleshooting abilities
Customer service experience
Ability to work in a team environment

Responsibilities

Respond to customer inquiries via phone and email
Resolve customer complaints in a timely manner
Provide product knowledge to customers
Maintain accurate customer records
Assist customers with account issues
Collaborate with team members to enhance service quality
Participate in training sessions to improve skills

Must Have skills

CommunicationProblem-solvingTeamworkPatienceAdaptability

Nice To Have Skills

Sales skillsTechnical knowledgeBilingual abilitiesTime managementEmpathy

Tools Knowledge Requried

CRM softwareEmail systemsPhone systemsHelpdesk tools

Job Keywords

customer servicecustomer supportcommunicationproblem resolutionteamwork

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