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Customer Service Representative
Toll Group
Posted
yesterday

Bayan Lepas, Penang, Malaysia

Onsite

MYR 3K

Junior Level

Full Time

Job Categories

Customer Support Service Communication Logistics

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Sema Summary

The Customer Service Representative role at Toll Group focuses on providing excellent service to clients in Mandarin. Responsibilities include handling inquiries, resolving issues, and ensuring customer satisfaction. Ideal candidates should have strong communication skills and a customer-focused mindset. This full-time position is based in Bayan Lepas, Penang, Malaysia, perfect for those starting their careers in customer service.

About Company

Toll Group is a logistics and supply chain service provider, dedicated to delivering quality solutions to its clients globally.

Core Requirements

Fluency in Mandarin
Customer service experience
Strong communication skills
Problem-solving abilities
High school diploma or equivalent

Responsibilities

Assist customers with inquiries
Resolve service issues
Provide accurate product information
Maintain customer records
Follow up on customer interactions
Collaborate with team members
Ensure compliance with company policies

Must Have skills

MandarinCustomer serviceCommunicationProblem-solvingTime management

Nice To Have Skills

Multilingual skillsSales experienceTechnical proficiencyConflict resolutionTeamwork

Job Keywords

Customer ServiceBilingualCommunicationSupportLogistics

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