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Customer Service Officer
Semesteria
Posted
3 weeks ago

Philippines

Remote

USD 528

Full Time

Job Categories

Customer Service Support Remote Freelance

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Sema Summary

We are seeking a Customer Service Officer to enhance our customer support for remote clientele. This role involves managing inquiries, providing assistance, and ensuring client satisfaction. The ideal candidate is adaptable and possesses great communication skills. This full-time remote position offers flexibility and the potential for growth within the company.

About Company

Semesteria is a dynamic company committed to delivering exceptional customer service solutions across various sectors. We prioritize client satisfaction and foster a supportive work environment for our employees.

Core Requirements

High school diploma or equivalent
Strong communication skills
Proficiency in handling customer inquiries
Ability to work independently
Experience in remote support roles

Responsibilities

Answer customer inquiries promptly
Resolve customer issues efficiently
Provide product information to clients
Document customer interactions
Work collaboratively with the team
Suggest process improvements
Maintain service quality standards

Must Have skills

CommunicationProblem-solvingTime managementCustomer focusAdaptability

Nice To Have Skills

Technical knowledgeMultilingualEmpathyOrganizational skillsExperience with CRM software

Tools Knowledge Requried

CRM softwareEmailChat applicationsRemote desktop tools

Job Keywords

Customer ServiceRemote WorkSupportCommunicationFlexibility

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