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Customer Service Officer
Philippine Airlines
Posted
3 weeks ago

Pasay, National Capital Region

Onsite

PHP 30K

Full Time

Job Categories

Customer Support Service Travel Airline

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Sema Summary

The Customer Service Officer position at Philippine Airlines involves assisting customers with inquiries and providing support throughout their travel experience. This role requires excellent communication skills and a strong customer focus, making it ideal for individuals passionate about service in the airline industry. Candidates should be prepared to handle customer interactions on-site in Pasay, ensuring a satisfactory experience for travelers. The role is a full-time position with a monthly salary estimation of PHP30,000.

About Company

Philippine Airlines is the national flag carrier of the Philippines, dedicated to providing exceptional flight experiences and customer service to travelers.

Core Requirements

High school diploma or equivalent
Excellent communication skills
Strong customer service orientation
Ability to work in a fast-paced environment
Attention to detail

Responsibilities

Assist customers with inquiries
Provide information about flight schedules
Resolve customer issues and complaints
Check in passengers at the airport
Coordinate with other airline departments
Ensure compliance with airline policies
Maintain a positive and professional attitude

Must Have skills

Customer serviceCommunicationProblem-solvingTeamworkMultitasking

Nice To Have Skills

Knowledge of airline operationsSales experienceTechnical skillsLanguage proficiencyConflict resolution

Job Keywords

Customer ServiceAirlineSupportTravelCommunication

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