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Customer Service Officer
Moomoo MY
Posted
last month

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Onsite

MYR 4K

Junior Level

Full Time

Job Categories

Customer Service Finance Support Trading

Match

Skills

Experience

Industry

Sema Summary

The Customer Service Officer will assist local and overseas clients with inquiries and support. Responsibilities include account registration, technical consultation, and resolving customer concerns.

About Company

Moomoo is a financial services platform that simplifies investing for users in Malaysia. It offers tools and resources for both seasoned traders and beginners to navigate the financial markets.

Core Requirements

Degree or above in relevant qualifications
Experience in call center or trading industry
Familiarity with online trading platforms
Proficiency in English and Malay
Strong communication and interpersonal skills

Responsibilities

Respond to customer inquiries via phone, email, and live chat.
Assist with trading account registration and onboarding.
Provide consultation on trading platform features.
Resolve customer concerns promptly.
Record and organize customer feedback.
Contribute to customer service process development.
Perform ad-hoc duties as assigned.

Benifits

13-Month Salary
Performance-Based Variable Bonus
Basic Salary + Shift Allowances
Yearly dental, optical & health check allowances
Career Development Opportunities

Must Have skills

Customer serviceCommunicationProblem-solvingTechnical supportTeamwork

Job Keywords

Customer ServiceTradingFinanceCommunicationProblem-solving

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