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Customer Service Officer
DB Schenker
Posted
yesterday

Bayan Lepas, Penang

Onsite

MYR 3K

Junior Level

Full Time

Job Categories

Customer Transport Service Logistics Management

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Sema Summary

As a Customer Service Officer at DB Schenker, you will be responsible for managing customer inquiries related to land transport services. This role requires strong communication skills and a customer-oriented mindset, focusing on enhancing client satisfaction. Ideal candidates are expected to engage with customers proactively and provide effective solutions. The position is full-time based in Bayan Lepas, Malaysia, and seeks junior-level professionals.

About Company

DB Schenker is a global logistics and transportation company that offers comprehensive solutions in land, air, and sea logistics. With a focus on innovation and customer service, DB Schenker is committed to delivering high-quality services worldwide.

Core Requirements

Bachelor's degree in a relevant field
1-2 years of customer service experience
Strong verbal communication skills
Ability to work in a team environment
Familiarity with logistics processes

Responsibilities

Respond to customer inquiries promptly.
Assist with transport scheduling and logistics.
Provide product and service information.
Resolve customer complaints and issues.
Collaborate with team members to improve service delivery.
Maintain accurate records of customer interactions.
Ensure compliance with company policies and procedures.

Must Have skills

CommunicationProblem-solvingTeamworkCustomer serviceAttention to detail

Nice To Have Skills

Logistics knowledgeTime managementAdaptability

Tools Knowledge Requried

CRM SoftwareMicrosoft OfficeEmail Communication

Job Keywords

Customer ServiceLogisticsTransportCommunicationTeamwork

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