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Customer Service Manager
MBBank
Posted
yesterday

Vinh Long, Vietnam

Onsite

VND 15M

Mid Level

Full Time

Job Categories

Banking Customer Management Finance Sales

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Sema Summary

MBBank is seeking a Customer Service Manager for their Vinh Long branch, responsible for overseeing personal customer service operations. The role requires skills in managing customer relations, operational efficiency, and team leadership. Candidates should have a background in banking or finance and relevant management experience. Being on-site, this full-time position necessitates effective communication and problem-solving skills.

About Company

MBBank is a leading financial institution in Vietnam, providing various banking services to enhance customer experience and financial solutions.

Core Requirements

Bachelor's degree in Finance or related field
3 years in customer service or management
Strong leadership skills
Excellent communication abilities
Problem-solving expertise

Responsibilities

Manage and train the customer service team
Develop customer service policies
Handle escalated customer complaints
Ensure service quality standards are met
Analyze customer feedback for improvements
Collaborate with other departments for service optimization
Monitor team performance and provide feedback

Must Have skills

LeadershipCommunicationProblem-solvingBanking knowledgeCustomer relationship management

Nice To Have Skills

Data analysisSales strategiesTeam collaborationProject managementTime management

Tools Knowledge Requried

CRM softwareMicrosoft OfficeCustomer feedback tools

Job Keywords

customer servicemanagementbankingfinanceleadership

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