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Customer Service Manager
TDCX
Posted
3 weeks ago

Singapore, Singapore

Onsite

SGD 5K

Mid Level

Full Time

Job Categories

Management Customer Service Support Operations

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Sema Summary

The Customer Service Manager at TDCX is responsible for overseeing customer service operations, ensuring customer satisfaction and team performance. The role requires strong leadership and management skills, with a focus on operational excellence. Candidates should have relevant experience in customer service management. The position is based in Singapore and is a full-time role with potential for career advancement.

About Company

TDCX specializes in providing customer experience solutions and is known for fostering a vibrant working culture and career growth opportunities.

Core Requirements

Bachelor's degree
3 years of customer service experience
Proven leadership skills
Strong communication skills
Ability to work under pressure

Responsibilities

Manage customer service team performance
Develop and implement service strategies
Ensure high level of customer satisfaction
Monitor service metrics and KPIs
Conduct regular team training and assessments
Collaborate with cross-functional teams
Prepare and present reports to management

Must Have skills

LeadershipCustomer FocusCommunicationProblem SolvingAnalytical Skills

Nice To Have Skills

Budget ManagementProject ManagementConflict ResolutionCoaching SkillsData Analysis

Tools Knowledge Requried

CRM SoftwareMicrosoft OfficeReporting ToolsCommunication Platforms

Job Keywords

customer servicemanagerleadershipsupportoperations

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