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Customer Service Manager
Kidde Global Solutions
Posted
3 weeks ago

Singapore, Singapore

Onsite

SGD 4K

Full Time

Job Categories

Management Customer Support Service Operations

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Sema Summary

Kidde Global Solutions is seeking a Customer Service Manager to oversee customer service operations. The role demands strong leadership skills and a focus on enhancing customer satisfaction. Candidates should be experienced in managing customer service teams and implementing effective service strategies. The position is on-site in Singapore and is offered as a full-time role. Benefits may include career advancement opportunities and a chance to work with a dynamic team.

About Company

Kidde Global Solutions specializes in providing safety solutions and is known for its commitment to customer satisfaction.

Core Requirements

Bachelor's degree or equivalent
Experience in customer service management
Strong leadership skills
Excellent communication abilities
Problem-solving skills

Responsibilities

Oversee daily operations of the customer service team
Develop and implement service policies
Train and mentor team members
Monitor customer feedback and satisfaction
Prepare performance reports
Collaborate with other departments
Ensure compliance with industry standards

Must Have skills

LeadershipCommunicationProblem-solvingCustomer serviceTeam management

Nice To Have Skills

Data analysisConflict resolutionTime management

Job Keywords

Customer ServiceManagementLeadershipCommunicationProblem-solving

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