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Customer Service Manager
IDFC FIRST Bank
Posted
4 weeks ago

Sehore, Madhya Pradesh

Onsite

INR 50K

Full Time

Job Categories

Customer Service Management Banking Retail

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Sema Summary

As a Customer Service Manager at IDFC FIRST Bank, you will be responsible for managing a team to ensure exceptional service delivery to customers. The role focuses on enhancing customer satisfaction and optimizing operational efficiency in a banking environment. Candidates should be equipped with strong leadership and communication skills to handle customer interactions and resolve issues effectively. The position is full-time and located in Sehore, Madhya Pradesh.

About Company

IDFC FIRST Bank is a prominent banking institution dedicated to providing innovative financial solutions and excellent customer service.

Core Requirements

Bachelor's degree
Leadership experience
Strong communication skills
Customer service knowledge
Problem-solving ability

Responsibilities

Manage the customer service team.
Handle customer complaints and inquiries.
Train and onboard new staff.
Create service improvement strategies.
Monitor service quality and performance metrics.
Develop customer feedback initiatives.
Collaborate with other departments for service enhancement.

Must Have skills

LeadershipCommunicationCustomer serviceProblem-solvingTeam management

Nice To Have Skills

Financial services knowledgeData analysisConflict resolutionSales strategiesPerformance management

Job Keywords

Customer ServiceManagementBankingLeadershipClient Relations

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