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Customer Service Manager
Comrise
Posted
2 days ago

Pasay

Onsite

PHP 50K

Mid Level

Full Time

Job Categories

Customer Management Service Support Sales

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Sema Summary

The Customer Service Manager will oversee the customer service department, ensuring high-quality service and customer satisfaction. Responsibilities include managing the team, developing service strategies, and handling escalated customer issues. The role requires strong leadership skills and experience in customer service management. This position is based in Pasay, Philippines, offering a dynamic work environment and the potential for professional growth.

About Company

Comrise is a company focused on delivering customer-centric solutions and services.

Core Requirements

Bachelor's degree
3+ years in customer service
Management experience
Strong communication skills
Problem-solving abilities

Responsibilities

Manage customer service staff
Develop customer service policies
Monitor service performance metrics
Handle escalated customer complaints
Train and develop team members
Collaborate with other departments
Ensure high-quality customer interactions

Must Have skills

LeadershipCustomer serviceCommunicationProblem-solvingConflict resolution

Nice To Have Skills

Data analysisTeam buildingSales skillsCRM softwareTime management

Tools Knowledge Requried

CRMMicrosoft OfficeCommunication tools

Job Keywords

Customer ServiceManagementLeadershipCommunicationProblem Solving

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