Customer Service Manager
YGC Corporate Services, Inc.
Posted
2 weeks ago
Manila, National Capital Region, Philippines
Onsite
PHP 50K
Mid Level
Full Time
Sema Summary
YGC Corporate Services, Inc. is seeking a Customer Service Manager who will oversee customer service operations in Manila, Philippines. The ideal candidate will manage a team, implement effective customer service policies, and ensure customer satisfaction. Candidates should possess mid-level experience in customer service management, along with strong communication and leadership skills. This is a full-time on-site position without remote flexibility.
About Company
YGC Corporate Services, Inc. provides comprehensive support and services to ensure optimal customer satisfaction and efficient operation for businesses.
Core Requirements
- Bachelor's degree in Business or related field
- 3+ years of customer service experience
- Experience in management roles
- Strong communication skills
- Problem-solving abilities
Responsibilities
- Lead the customer service team
- Develop and implement customer service policies
- Monitor team performance and provide feedback
- Resolve escalated customer issues
- Collaborate with other departments to enhance service delivery
- Train and onboard new staff
- Ensure a high level of customer satisfaction
Must Have skills
Nice To Have Skills
Job Keywords
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