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Customer Service Manager
Semesteria
Posted
2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Onsite

MYR 5K

Mid Level

Full Time

Job Categories

Support Management Customer Sales Communications

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Industry

Sema Summary

The Customer Service Manager will oversee customer support operations in Kuala Lumpur, Malaysia. They will be responsible for ensuring high levels of customer satisfaction and managing the customer service team. Candidates should have strong interpersonal skills and leadership capabilities. This is a full-time position aimed at mid-level professionals in customer management.

About Company

Semesteria is dedicated to providing outstanding educational support and fostering success in customers. They focus on quality customer service and seamless communication.

Core Requirements

Bachelor's degree in business or related field
3+ years of experience in customer service management
Strong problem-solving skills
Excellent communication abilities
Leadership experience

Responsibilities

Manage customer service team operations
Ensure customer satisfaction metrics are met
Train and develop team members
Handle escalated customer queries
Implement customer service policies
Analyze customer feedback for improvements
Collaborate with other departments for a seamless service experience

Must Have skills

Customer serviceManagementCommunicationProblem-solvingLeadership

Nice To Have Skills

Analytical skillsConflict resolutionMultilingual abilities

Tools Knowledge Requried

CRM SoftwareMicrosoft OfficeHelpdesk Tools

Job Keywords

Customer ServiceManagementSupportTeam LeadershipCommunication

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