Customer Service Manager
PCL Global Freight Sdn Bhd
Posted
last month
Klang, Selangor, Malaysia
Onsite
MYR 5K
Mid Level
Full Time
Sema Summary
The Customer Service Manager will oversee customer satisfaction and manage the service team. Responsibilities include communication with clients and addressing service inquiries.
About Company
PCL Global Freight Sdn Bhd is a logistics company based in Port Klang, Malaysia, specializing in customized logistics solutions including multimodal shipments.
Core Requirements
- Bachelor's degree in Business Administration or Logistics
- Experience in customer service management
- Strong communication skills
- Analytical skills to evaluate feedback
- Leadership abilities to manage a team
Responsibilities
- Ensure customer satisfaction and manage the customer service team.
- Maintain communication with clients regarding inquiries and service issues.
- Analyze customer feedback to improve services.
- Implement solutions to strengthen client relationships.
- Work closely with internal teams for service delivery.
- Address and resolve service-related concerns.
- Train and develop customer service staff.
Must Have skills
Job Keywords
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