Customer Service Manager
Regus
Posted
yesterday
Johor Baharu, Johore, Malaysia
Onsite
MYR 5K
Mid Level
Full Time
Sema Summary
The Customer Service Manager at Regus in Johor Baharu is responsible for overseeing customer service operations and delivering excellent service experiences. This role requires effective management of the customer service team and ensuring customer satisfaction. Candidates should possess relevant industry experience and strong leadership capabilities. The position is full-time and on-site, ideal for individuals seeking to advance in management roles.
About Company
Regus is a global leader in flexible workspaces, providing businesses with the tools they need to thrive in a dynamic environment.
Core Requirements
- Bachelor's degree in management or related field
- 3 years of customer service experience
- Strong communication skills
- Leadership abilities
- Problem-solving skills
Responsibilities
- Manage customer service team operations
- Ensure excellent service delivery
- Train and mentor team members
- Resolve customer complaints effectively
- Develop customer service policies
- Monitor service performance metrics
- Collaborate with other departments
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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