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Customer Service Manager
GAMOTA
Posted
last month

Hanoi, Vietnam

Onsite

VND 15M

Mid Level

Full Time

Job Categories

Customer Service Management Gaming Community

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Sema Summary

GAMOTA is seeking a Customer Service Manager to oversee VIP customer relations and enhance community engagement. The role involves managing a team, developing customer strategies, and driving revenue growth.

About Company

GAMOTA is a leading game publishing ecosystem in Vietnam, known for its substantial player base and extensive experience in mobile game publishing.

Core Requirements

3-5 years of experience in customer service management
Experience in gaming, digital, or fintech industries
Knowledge of multi-channel customer service operations
Ability to analyze customer service data
Strong communication and sales skills

Responsibilities

Manage VIP customer relations to drive revenue
Engage with the gaming community and organize activities
Oversee offline events for VIP customers
Develop personalized customer service strategies
Train customer service team members
Foster positive community interactions
Collaborate with operational teams to optimize service

Benifits

Transparent financial benefits
Health insurance
Training support
Flexible job rotations
Company events

Must Have skills

Customer service expertiseSales skillsAnalytical skillsCommunity engagementFlexibility and proactiveness

Job Keywords

Customer ServiceTeam ManagementSales StrategyCommunity BuildingVIP Relations

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