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Customer Service Manager
L'Oréal
Posted
2 weeks ago

Củ Chi, Ho Chi Minh City, Vietnam

Onsite

VND 0

Mid Level

Full Time

Job Categories

Management Customer Supply Logistics Service

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Sema Summary

The Customer Service Manager at L'Oréal will oversee the supply chain and customer service operations in Củ Chi, Ho Chi Minh City. This role requires a mid-level professional with a strong background in management and logistics. The candidate will be responsible for improving customer satisfaction and managing service team performance. The position is full-time and on-site, focusing on delivering excellent service and operational excellence.

About Company

L'Oréal is a global leader in beauty and cosmetics, known for its innovation and commitment to quality products.

Core Requirements

Bachelor's degree in a relevant field
Experience in customer service management
Proficiency in supply chain processes
Strong leadership and team management skills
Excellent communication abilities

Responsibilities

Manage customer service operations
Oversee supply chain efficiency
Lead and train customer service team
Develop and implement service strategies
Analyze service metrics and improve processes
Resolve customer inquiries and complaints
Collaborate with logistics and supply teams

Must Have skills

Customer managementSupply chain knowledgeTeam leadershipCommunicationProblem-solving

Nice To Have Skills

Data analysisProject managementNegotiation skills

Tools Knowledge Requried

CRM softwareSupply chain management toolsMicrosoft Office

Job Keywords

customer servicesupply chainleadershipmanagementlogistics

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