Customer Service Lead
iSoftStone
Posted
2 days ago
Kuala Lumpur, Malaysia
Onsite
MYR 5K
Mid Level
Contract
Sema Summary
The Customer Service Team Lead position at iSoftStone involves overseeing customer service operations to enhance client satisfaction and drive team performance. Candidates should have experience in managing teams and excellent communication skills. This role is located in Kuala Lumpur, Malaysia, under a contract employment type. The company seeks a mid-level professional capable of developing strategies to improve service quality.
About Company
iSoftStone is a leading IT service provider specializing in comprehensive technology solutions across various industries.
Core Requirements
- Proven experience in customer service
- Team leadership skills
- Effective communication abilities
- Problem-solving skills
- Bachelor's degree in a relevant field
Responsibilities
- Lead the customer service team
- Develop training programs for staff
- Monitor key performance indicators
- Assist in resolving customer complaints
- Implement service improvement strategies
- Collaborate with other departments
- Prepare regular performance reports
Must Have skills
Nice To Have Skills
Job Keywords
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