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Customer Service Lead
Monee
Posted
2 days ago

Bangkok

Onsite

THB 30K

Mid Level

Full Time

Job Categories

Management Customer Service Support Operations

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Sema Summary

The Customer Service Lead role at Monee involves overseeing customer service operations within ShopeePay. The candidate will be responsible for managing a team, ensuring high-quality service delivery, and optimizing customer interactions. A mid-level position is ideal for this full-time role located in Bangkok. Strong communication and leadership skills are essential, and the position does not offer additional benefits. This job aims to enhance customer engagement and satisfaction.

About Company

Monee is focused on providing innovative financial solutions and exceptional customer service within the digital payment sector.

Core Requirements

Bachelor's degree or equivalent experience
Strong leadership and communication skills
Experience in customer service management
Ability to analyze and improve service processes
Proficient in using customer service software

Responsibilities

Lead and manage the customer service team
Ensure high-quality customer service delivery
Analyze customer feedback to improve services
Develop and implement service strategies
Train and mentor customer service representatives
Monitor performance metrics and KPIs
Coordinate with other departments to resolve issues

Must Have skills

LeadershipCommunicationProblem-solvingCustomer ServiceAnalytical

Nice To Have Skills

Project ManagementTeam ManagementProcess ImprovementSoftware ProficiencyBilingual

Tools Knowledge Requried

Customer Service SoftwareCRMMS Office

Job Keywords

Customer ServiceTeam LeaderManagementShopeePayBangkok

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