Customer Service
Shopee
Posted
last month
Kuala Lumpur, Malaysia
Onsite
MYR 3K
Junior Level
Contract
Sema Summary
The role involves handling buyer chats via Shopee's live chat platform and delivering excellent customer service. Candidates should be proactive and able to work in a fast-paced environment.
About Company
Shopee is the leading e-commerce platform in Southeast Asia and Taiwan, providing customers with a secure and fast online shopping experience.
Core Requirements
- Minimum SPM qualification; diploma preferred
- Prior experience in customer service or live chat support
- Proficient in English and Bahasa Malaysia
- Strong communication skills
- Ability to multitask
Responsibilities
- Handle incoming buyer chats via live chat platform
- Deliver excellent customer service in line with SLA standards
- Coordinate with internal teams to resolve issues
- Take ownership of customer concerns
- Identify and suggest process improvements
- Achieve daily performance KPIs
- Work on rotational shifts and weekends
Must Have skills
Job Keywords
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