Customer Service
Shopee
Posted
last month
Kuala Lumpur, Malaysia
Onsite
MYR 3K
Junior Level
Contract
Sema Summary
This role focuses on providing customer service via live chat for Shopee. The position is on a 12-month contract in Kuala Lumpur.
About Company
Shopee is a leading e-commerce platform in Southeast Asia. It offers a mobile-friendly shopping experience and aims to enhance the digital economy in the region.
Core Requirements
- High school diploma or equivalent.
- Excellent communication skills.
- Ability to work in a fast-paced environment.
- Experience in customer service preferred.
- Familiarity with online chat tools.
Responsibilities
- Respond to customer inquiries via live chat.
- Resolve customer complaints and issues promptly.
- Provide accurate information about products.
- Assist customers with their orders.
- Document customer interactions.
- Collaborate with other departments to enhance service.
- Maintain a high level of customer satisfaction.
Must Have skills
Job Keywords
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