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Customer Service
Magada Tirta Amerta
Posted
last month

Jakarta Metropolitan Area

Onsite

IDR 8M

Mid Level

Full Time

Job Categories

Customer Service Support Technical Operations

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Sema Summary

The role involves resolving escalated technical issues for a multinational online transportation company. Strong communication and problem-solving skills are essential for delivering exceptional customer service.

About Company

Magada Tirta Amerta specializes in outsourcing and offshoring consulting, helping businesses grow by supplying manpower since 2007.

Core Requirements

Bachelor's Degree
In-depth product knowledge
Strong communication skills
Analytical mindset
Customer service orientation

Responsibilities

Triage and resolve escalated technical issues.
Update stakeholders on investigation progress.
Document escalated issues and resolutions.
Analyze escalation trends for product feedback.
Follow defined business processes for operations.
Collaborate with internal and external stakeholders.
Provide exceptional customer service.

Must Have skills

Technical troubleshootingEffective communicationAnalytical skillsCustomer focusTeam collaboration

Job Keywords

Customer ServiceTechnical SupportProblem SolvingCommunicationCollaboration

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