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Customer Service
Matbao BPO
Posted
last month

Ho Chi Minh City, Vietnam

Onsite

VND 7.5M

Junior Level

Full Time

Job Categories

Customer Support Service BPO Consulting

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Sema Summary

The Customer Service role involves assisting customers through various channels and resolving their inquiries. Candidates should have good communication skills and be able to work flexible hours.

About Company

Mat Bao BPO is a leading Business Process Outsourcing service provider in Vietnam, focusing on delivering professional human resource solutions. The company aims to enhance client competitiveness through outsourcing services.

Core Requirements

High school diploma or higher
Experience in customer service or call center
Ability to work flexible shifts
Typing speed of at least 50 WPM
Strong communication and problem-solving skills

Responsibilities

Assist customers via hotline, webform, email, and chat.
Guide customers on using ShopeePay products.
Resolve customer inquiries and complaints.
Record customer information in the system.
Monitor the progress of customer issues.
Meet KPI targets for quality and productivity.
Adhere to company policies and confidentiality.

Benifits

Performance bonuses
Social insurance
Health insurance
Training opportunities
Dynamic work environment

Must Have skills

Communication skillsProblem-solving skillsCustomer service experienceTyping proficiencyAbility to work under pressure

Job Keywords

Customer ServiceCall CenterCommunicationProblem SolvingFlexible Hours

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