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Customer Service
LitGroup
Posted
2 days ago

Hanoi

Onsite

VND 3M

Junior Level

Full Time

Job Categories

Support Customer Service Communication Management

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Sema Summary

LitGroup is seeking a Customer Service Representative for its LitCommerce Project in Hanoi. The role involves managing customer inquiries, resolving issues, and providing exceptional support to ensure customer satisfaction. Candidates should be enthusiastic and possess basic communication skills. The position offers a full-time employment opportunity in an on-site setting.

About Company

LitGroup focuses on delivering innovative solutions in the digital commerce space, enhancing customer experiences through efficient service.

Core Requirements

High school diploma or equivalent
Basic communication skills
Customer service experience
Problem-solving abilities
Ability to work in a team

Responsibilities

Respond to customer inquiries promptly
Resolve customer issues effectively
Maintain records of customer interactions
Provide product information to customers
Follow up with customers to ensure satisfaction
Train new staff on customer service policies
Collaborate with other departments to improve customer experience

Must Have skills

CommunicationProblem-solvingTeamworkCustomer interactionTime management

Nice To Have Skills

Technical knowledgeMultilingual skillsNegotiationCRM softwareAdaptability

Job Keywords

Customer SupportServiceCommunicationProblem-solvingTeamwork

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