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Customer Service Executive
Daythree
Posted
2 weeks ago

Shah Alam, Selangor

Onsite

MYR 3K

Junior Level

Full Time

Job Categories

Customer Service Support Operations Sales

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Sema Summary

The role of Customer Service Executive at Daythree involves addressing customer inquiries and providing support in Shah Alam, Selangor. Junior candidates are encouraged to apply, as the position requires strong communication skills and a willingness to learn. The job operates full-time on-site with a potential salary around MYR3000 per month. Ideal candidates will be detail-oriented and capable of managing customer expectations effectively.

About Company

Daythree is a company focused on delivering exceptional customer service and support, creating positive experiences for customers in various sectors.

Core Requirements

Strong communication skills
Customer service experience
Problem-solving abilities
Team collaboration
Willingness to learn

Responsibilities

Attend to customer inquiries via phone and email.
Provide accurate information regarding products and services.
Resolve customer complaints in a timely manner.
Document customer interactions and feedback.
Collaborate with other departments to improve service.
Identify customer needs and recommend solutions.
Participate in training and development programs.

Must Have skills

CommunicationCustomer serviceProblem-solvingTime managementTeamwork

Nice To Have Skills

Sales skillsConflict resolutionMultilingualTechnical supportAdaptability

Tools Knowledge Requried

CRM softwareEmail clientTicketing systemMicrosoft OfficeChat support tools

Job Keywords

Customer ServiceSupportJuniorCommunicationProblem Solving

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