Customer Service Executive
r3 Consultant
Posted
3 weeks ago
Pune, Maharashtra, India
Onsite
INR 30K
Junior Level
Full Time
Sema Summary
As a Customer Service Executive at r3 Consultant in Pune, you will handle customer queries via phone, email, and chat, ensuring high satisfaction levels. The role welcomes both freshers and experienced candidates, ideal for those with a BSc degree and a customer-centric attitude. Responsibilities include managing calls, resolving issues, and logging interactions accurately. The position offers salary based on industry standards and includes various benefits.
About Company
r3 Consultant is a prominent recruitment firm with over 30 years of experience, specializing in connecting organizations with top talent across diverse industries in India, APAC, and GCC. The firm emphasizes quality, integrity, and a robust recruitment process to align candidates with company cultures.
Core Requirements
- Bachelor's degree preferred
- Strong communication skills
- Experience in customer service or BPO
- Basic computer skills
- Ability to work under pressure
Responsibilities
- Handle inbound and outbound customer communication.
- Provide accurate information to customer queries.
- Log customer interactions in the CRM system.
- Escalate unresolved issues effectively.
- Maintain high customer satisfaction levels.
- Work towards individual and team targets.
- Adapt to rotational shifts and weekends as required.
Benifits
- Performance incentives
- PF/ESI
- Flexible working hours
- Career growth
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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