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Customer Service Executive
SantaPocket
Posted
4 weeks ago

Ho Chi Minh City, Vietnam

Onsite

VND 0

Full Time

Job Categories

Support Customer Service Operations Sales

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Sema Summary

The Customer Service Executive position at SantaPocket in Ho Chi Minh City involves interacting with customers to address their needs and concerns. Responsibilities likely include handling inquiries, resolving issues, and ensuring customer satisfaction. While no specific experience requirement is noted, it is essential to possess strong communication skills. The role is full-time and requires on-site presence in Vietnam. Salary details are not provided, but customer service roles typically come with opportunities for growth.

About Company

SantaPocket is a customer-focused company dedicated to enhancing user experience through efficient service and support.

Core Requirements

High school diploma or equivalent
Strong communication skills
Ability to resolve customer issues
Experience in customer service
Familiarity with CRM software

Responsibilities

Respond to customer inquiries promptly
Resolve customer complaints effectively
Provide product information and support
Document interactions with customers
Maintain accurate records of customer interactions
Upsell products and services as required
Collaborate with team members to improve service

Must Have skills

CommunicationProblem-solvingAdaptabilityCustomer focusTeamwork

Nice To Have Skills

CRM knowledgeMultilingual skillsSales experienceTechnical supportConflict resolution

Tools Knowledge Requried

CRM softwareMicrosoft OfficeHelp desk systemsCommunication tools

Job Keywords

customer servicesupportcommunicationproblem-solvingteamwork

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