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Customer Service Executive
iTCart
Posted
3 weeks ago

Bengaluru, Karnataka, India

Onsite

INR 30K

Full Time

Job Categories

Customer Support Service Sales Communication

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Sema Summary

The Customer Service Executive at iTCart will be responsible for assisting customers with their inquiries, resolving issues, and providing in-depth product knowledge. This role is vital in maintaining customer satisfaction and ensuring a smooth service experience. Located in Bengaluru, Karnataka, this full-time position requires strong communication skills and a customer-focused mindset. Candidates can expect opportunities for career growth and may benefit from exclusive insights about their application status.

About Company

iTCart is a dynamic company focused on providing top-notch customer service in the e-commerce sector. With a commitment to customer satisfaction, the company is looking for enthusiastic individuals to join their team.

Core Requirements

High school diploma or equivalent
Strong communication skills
Customer service experience
Problem-solving abilities
Ability to work in a team environment

Responsibilities

Respond to customer inquiries via phone and email
Provide product information to customers
Resolve customer complaints efficiently
Document customer interactions in the system
Collaborate with team members to improve service processes
Follow up with customers to ensure satisfaction
Assist in training new team members

Must Have skills

CommunicationProblem-solvingTeamworkCustomer ServiceAttention to Detail

Nice To Have Skills

Time ManagementAdaptabilitySales Skills

Tools Knowledge Requried

CRM SoftwareEmail ClientPhone System

Job Keywords

Customer ServiceCommunication SkillsProblem SolvingTeam CollaborationE-commerce

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