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Customer Service Executive
Blue Dart
Posted
last month

Bawana, Delhi, India

Onsite

INR 60K

Mid Level

Full Time

Job Categories

Service Customer Logistics Sales Transport

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Sema Summary

The role involves providing exceptional customer service to key accounts and ensuring revenue growth. The candidate will interact closely with clients to address queries and enhance service delivery.

About Company

Blue Dart is South Asia's premier express transportation and logistics company, known for secure and reliable delivery services. It is part of DHL Group's eCommerce division, with an extensive network covering numerous locations in India.

Core Requirements

Bachelor's degree in business or related field.
Experience in customer service management.
Strong communication and interpersonal skills.
Ability to analyze and report on performance metrics.
Proven track record of achieving sales targets.

Responsibilities

Serve as the main contact for assigned key accounts.
Build and maintain relationships with key decision makers.
Understand client needs and tailor service offerings accordingly.
Monitor and track key account revenues and address discrepancies.
Ensure timely resolution of customer queries and complaints.
Organize special delivery needs for key accounts.
Prepare and present service level data to clients regularly.

Must Have skills

Customer relationship managementData analysisEffective communicationProblem-solvingSales strategy implementation

Job Keywords

customer servicekey accountslogisticsclient relationsrevenue growth

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