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Customer Service Engineer
Fujitsu
Posted
2 days ago

Hanoi, Vietnam

Onsite

VND 6M

Junior Level

Full Time

Job Categories

Support Engineering Customer IT Service

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Sema Summary

Fujitsu is seeking a Customer Service Engineer to join their team in Hanoi, Vietnam. The role involves providing technical support and resolving customer inquiries efficiently. Candidates should have a foundational understanding of IT concepts and customer service practices. This is a full-time onsite position ideal for junior-level candidates looking to grow within the tech support field. A salary of approximately VND6000000 is expected for this role.

About Company

Fujitsu is a global leader in technology and services, providing IT solutions tailored to meet customer needs. With a commitment to innovation and excellence, Fujitsu serves a wide range of industries and clients.

Core Requirements

Bachelor's degree in IT or related field
Basic knowledge of technical support
Strong communication skills
Problem-solving abilities
Customer service experience

Responsibilities

Provide technical support to customers
Resolve customer inquiries and issues
Document customer interactions
Collaborate with teams for complex issues
Maintain customer satisfaction
Assist in troubleshooting hardware and software
Educate customers on product usage

Must Have skills

Technical supportCommunicationProblem-solvingTime managementCustomer service

Nice To Have Skills

Knowledge of IT systemsCRM softwareTeam collaborationAdaptabilityBasic networking

Tools Knowledge Requried

CRM softwareHelpdesk toolsRemote desktop software

Job Keywords

Customer ServiceTechnical SupportIT SupportProblem SolvingCommunication

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