Customer Service
MindPec Solutions
Posted
last month
Cyberjaya, Selangor, Malaysia
Onsite
MYR 3K
Junior Level
Full Time
Sema Summary
The role involves delivering customer support in Japanese and English. Candidates must assist customers with inquiries and resolve issues efficiently.
About Company
MindPec is a young and dynamic company focused on quality service and customer satisfaction, comprising passionate individuals.
Core Requirements
- Fluency in Japanese (JLPT N1/N2)
- Good command of English
- 1-2 years in customer service
- Graduate or equivalent required
- Willingness to work rotational shifts
Responsibilities
- Respond to customer inquiries via phone, email, and chat.
- Assist customers with reservations and travel concerns.
- Provide accurate information on policies and promotions.
- Resolve customer issues promptly.
- Maintain accurate records of interactions.
- Demonstrate empathy in customer interactions.
- Collaborate with internal teams for resolution.
Must Have skills
Job Keywords
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