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Customer Service Coordinator
LIXIL
Posted
3 weeks ago

Bangkok City, Thailand

Onsite

THB 30K

Junior Level

Full Time

Job Categories

Customer Service Operations Management Manufacturing

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Sema Summary

The Customer Service Coordinator at LIXIL is responsible for managing the order processing cycle in SAP and enhancing customer satisfaction. The role requires communicating in English and handling backlog clearance and timely delivery arrangements. Ideal candidates should have a Bachelor’s degree and 1-3 years of experience in customer service operations. The position is located in Bangkok, Thailand, and offers the opportunity to work in a prominent international manufacturing company.

About Company

LIXIL is a global leader in manufacturing innovative water and housing products, driven by a commitment to improving lives and communities worldwide. Established through a merger of Japan's leading building companies, LIXIL integrates advanced technology and design to create high-quality products that transform homes.

Core Requirements

Bachelor's degree in Business Administration
1-3 years of customer service experience
Proficient in English communication
Experience with SAP preferred
Strong organizational skills and service-minded

Responsibilities

Manage full cycle of order processing in SAP
Maintain accuracy in accounts assignment
Clear backlog and ensure timely deliveries
Develop fill rate performance reports
Enhance customer satisfaction services
Communicate effectively with team members
Work efficiently under pressure

Must Have skills

Customer service skillsSAP knowledgeOrganization skillsEnglish communicationProblem-solving

Nice To Have Skills

Data analysisTeam collaborationTime managementAdaptabilityInterpersonal skills

Tools Knowledge Requried

SAP

Job Keywords

customer supportorder processingservice coordinationbusiness administrationmanufacturing

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