Customer Service Associate
Bank of China
Posted
last month
Taguig, National Capital Region, Philippines
Onsite
PHP 25K
Junior Level
Full Time
Sema Summary
The Customer Service Associate at Bank of China is responsible for handling consumer inquiries, complaints, and requests. The role focuses on enhancing client support in banking services and establishing a strong bank-client relationship.
About Company
Bank of China is a leading multinational banking group providing a variety of financial services globally. Established in 1912, it has played a vital role in China's financial history and operates numerous domestic and international branches.
Core Requirements
- Graduate of any 4-year business course.
- At least one year of experience in Customer Service.
- Experience in Branch Operations and Corporate Banking.
- Knowledge of banking regulations and customer service policies.
- Ability to handle complaints and inquiries effectively.
Responsibilities
- Maintain a banking business FAQ knowledge base.
- Receive and verify account opening and update documents.
- Address inquiries and complaints from clients via multiple channels.
- Summarize monthly reports for supervisors.
- Conduct training on E-Banking systems for staff.
- Handle dispatch of clients’ bank statements.
- Process monitoring requests for audit purposes.
Must Have skills
Job Keywords
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