Customer Service Associate
Sutherland
Posted
last month
Mandaluyong, National Capital Region, Philippines
Onsite
PHP 25K
Junior Level
Full Time
Sema Summary
The Japanese Bilingual Customer Service Associate manages subscriptions and assists customers with account-related issues. The role requires strong bilingual communication skills to provide seamless support across various channels.
About Company
Sutherland is an IT Services and Consulting company, focusing on digital transformation and business process excellence. They work with global brands to drive innovation and optimize operations through advanced technologies.
Core Requirements
- Completed at least 2 years in college
- Fluent in English and Japanese
- Computer literacy
- Good customer service skills
- Problem-solving ability
Responsibilities
- Provide bilingual customer support.
- Manage subscriptions and account registrations.
- Handle cancellation requests.
- Accurately document customer interactions.
- Meet daily performance targets.
- Adhere to company regulations.
- Report issues to supervisors.
Benifits
- Paid training
- Paid time off
- Vision benefits
- Dental benefits
- Health benefits
Must Have skills
Job Keywords
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