Customer Service Assistant Manager
Travelio
Posted
2 weeks ago
Jakarta, Indonesia
Remote
IDR 8M
Mid Level
Full Time
Sema Summary
As a Customer Service Assistant Manager at Travelio, you will oversee customer support operations and ensure top-notch service delivery. This role requires proficiency in communication and problem-solving, as well as experience in management. The position is based in Jakarta, Indonesia, but offers hybrid working options. Candidates should have a good understanding of customer service principles and be capable of leading a team effectively.
About Company
Travelio is a leading property rental platform in Indonesia, providing customers with a range of rental solutions and exceptional service.
Core Requirements
- Bachelor's degree
- Experience in customer service
- Management skills
- Strong communication skills
- Problem-solving abilities
Responsibilities
- Oversee the customer service team
- Ensure high levels of customer satisfaction
- Manage customer inquiries and complaints
- Develop training programs for staff
- Monitor service delivery metrics
- Coordinate with other departments
- Implement new customer service strategies
Must Have skills
Nice To Have Skills
Job Keywords
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