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Customer Service Analyst
Accenture services Pvt Ltd
Posted
3 weeks ago

Gurugram, Haryana, India

Onsite

INR 40K

Full Time

Job Categories

Customer Support Analyst Service Management

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Sema Summary

The Customer Service Analyst role at Accenture services Pvt Ltd involves providing exceptional support to customers. Candidates are expected to engage with clients, address their inquiries, and resolve issues efficiently. Strong communication and problem-solving skills are essential for success in this role. The position is full-time and based in Gurugram, Haryana, India, offering a competitive salary. This role provides an opportunity to grow within a leading consulting firm.

About Company

Accenture is a global professional services company specializing in technology and consulting. They provide a wide range of services and solutions to help clients enhance their performance.

Core Requirements

Bachelor's degree
Customer service experience
Strong communication skills
Problem-solving abilities
Attention to detail

Responsibilities

Assist customers with inquiries
Resolve customer issues efficiently
Communicate product information clearly
Maintain customer satisfaction
Document customer interactions
Collaborate with team members
Contribute to team goals

Must Have skills

CommunicationProblem-solvingCustomer serviceAnalytical thinkingTeamwork

Nice To Have Skills

Technical supportCRM softwareConflict resolutionMultitaskingTime management

Tools Knowledge Requried

CRM softwareMicrosoft OfficeCustomer support tools

Job Keywords

customer serviceanalystcommunicationsupportproblem-solving

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