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Customer Service Agent
Concentrix
Posted
2 weeks ago

Yogyakarta

Onsite

IDR 5M

Junior Level

Full Time

Job Categories

Customer Service Support Communication English Remote

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Sema Summary

As a Customer Service Agent at Concentrix, you will be responsible for providing high-quality customer support during night shifts. The role requires effective communication skills in English and a problem-solving attitude. Candidates should be prepared to address customer inquiries and resolve issues efficiently. This position is ideal for those looking to begin a career in customer service in Yogyakarta, Indonesia.

About Company

Concentrix is a global leader in customer experience solutions, providing exceptional support to clients across various industries. They focus on creating innovative and impactful customer interactions.

Core Requirements

High school diploma or equivalent
Fluent in English
Strong communication skills
Customer service experience
Basic computer skills

Responsibilities

Handle customer inquiries via phone or chat
Resolve customer issues promptly
Maintain a positive attitude while assisting customers
Document customer interactions accurately
Collaborate with team members for issue resolution
Follow company guidelines and procedures
Meet performance metrics and targets

Must Have skills

CommunicationProblem-solvingPatienceActive listeningAdaptability

Tools Knowledge Requried

CRM SoftwareChat PlatformsCall Center Tools

Job Keywords

customer supportEnglishcommunication skillsproblem solvingYogyakarta

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