Customer Service Agent
ibex
Posted
last month
Pasig, National Capital Region, Philippines
Onsite
IDR 5M
Junior Level
Full Time
Sema Summary
As a Customer Service Agent, you will manage incoming calls and assist customers with their inquiries. You will demonstrate strong communication skills and maintain a professional demeanor while resolving issues.
About Company
ibex provides innovative business process outsourcing and customer engagement solutions to help companies retain customers. With over 36,000 employees, ibex operates a global delivery model across various industries.
Core Requirements
- High school graduate or two years in college.
- 6 months call center experience preferred.
- Willingness to work night shifts.
- Strong attention to detail.
- Team player with integrity.
Responsibilities
- Manage incoming calls from customers.
- Assess customer’s needs.
- Resolve customer issues effectively.
- Maintain acceptable call lengths.
- Demonstrate a sense of urgency.
- Escalate customer issues as necessary.
- Achieve campaign goals.
Must Have skills
Job Keywords
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