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Customer Service Advisor
Concentrix
Posted
yesterday

Cyberjaya, Selangor, Malaysia

Onsite

MYR 3K

Junior Level

Full Time

Job Categories

Customer Service E-Commerce Support Sales

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Skills

Experience

Industry

Sema Summary

Concentrix is seeking a Customer Service Advisor fluent in Mandarin to assist customers in an E-Commerce setting. The candidate will handle customer inquiries, manage order issues, and ensure a positive shopping experience. This full-time role is suitable for junior-level applicants looking to start their careers in customer service. The position is based in Cyberjaya, Malaysia.

About Company

Concentrix is a global leader in customer experience management and technology, dedicated to delivering actionable insights and innovative solutions.

Core Requirements

Fluent in Mandarin
Strong communication skills
Problem-solving abilities
Basic computer literacy
High school diploma or equivalent

Responsibilities

Respond to customer inquiries via phone or chat.
Resolve order-related issues efficiently.
Provide product information and recommendations.
Maintain a positive attitude towards customers.
Document customer interactions accurately.
Work collaboratively with team members.
Participate in training and development activities.

Must Have skills

Communication skillsCustomer serviceProblem-solvingTeamworkComputer skills

Nice To Have Skills

Sales experienceE-commerce knowledgeMultilingual skillsConflict resolutionAdaptability

Tools Knowledge Requried

CRM softwareMicrosoft OfficeChat platformsEmail systemsHelp desk tools

Job Keywords

Customer ServiceE-CommerceMandarinSupportAdvisor

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