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Customer Relationship Manager
Globe Telecom
Posted
3 weeks ago

Taguig, National Capital Region

Onsite

PHP 40K

Full Time

Job Categories

Sales Management Customer Relationship Service

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Sema Summary

The Customer Relationship Manager at Globe Telecom will lead the customer engagement initiatives in North & Central Luzon West. This role focuses on managing client relationships, understanding customer needs, and providing excellent service. Strong communication and people skills are essential for building lasting relationships. This full-time position is based on-site in Taguig, Philippines. It offers a competitive salary and opportunities for career growth within the company.

About Company

Globe Telecom is a leading telecommunications company in the Philippines, known for its innovative solutions and commitment to customer satisfaction.

Core Requirements

Bachelor's degree
Strong communication skills
Customer service experience
Ability to manage relationships
Knowledge of telecom industry

Responsibilities

Manage customer accounts and relationships.
Identify customer needs and provide appropriate solutions.
Develop strategies for customer engagement.
Collaborate with sales teams for upselling.
Resolve issues and ensure customer satisfaction.
Gather feedback to improve services.
Conduct regular meetings with clients.

Must Have skills

CommunicationCustomer ServiceRelationship ManagementProblem SolvingSales Skills

Nice To Have Skills

Team LeadershipNegotiationData AnalysisPresentation Skills

Tools Knowledge Requried

CRM SoftwareMicrosoft OfficeSalesforce

Job Keywords

customer managementrelationship buildingaccount managementtelecom salesclient engagement

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