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Customer Relationship Manager
Optimum Financial Solutions Pvt. Ltd
Posted
3 weeks ago

Mumbai, Maharashtra

Onsite

INR 50K

Full Time

Job Categories

Customer Sales Management Finance Support

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Sema Summary

The Customer Relationship Manager at Optimum Financial Solutions Pvt. Ltd. will be responsible for fostering and managing client relationships. This role involves understanding customer needs, addressing concerns, and ensuring satisfaction. Strong communication and interpersonal skills are essential for success, along with a deep understanding of the financial services sector. This is an on-site, full-time position located in Mumbai, Maharashtra.

About Company

Optimum Financial Solutions Pvt. Ltd. is a company dedicated to providing top-notch financial services and solutions to its clients. The firm emphasizes client satisfaction and aims to build long-lasting relationships in the finance sector.

Core Requirements

Bachelor's degree
Experience in customer service
Strong communication skills
Ability to work on-site
Knowledge of finance products

Responsibilities

Manage client relationships effectively.
Identify customer needs and provide appropriate solutions.
Resolve customer complaints and issues promptly.
Develop strategies for client engagement.
Conduct regular follow-ups with clients.
Collaborate with internal teams to enhance service delivery.
Maintain detailed client records and documentation.

Must Have skills

CommunicationProblem-solvingInterpersonalCustomer serviceFinancial knowledge

Nice To Have Skills

Sales skillsProject managementNegotiationData analysisNetworking

Tools Knowledge Requried

CRM softwareMicrosoft OfficeEmail toolsAnalytics tools

Job Keywords

Customer ManagementClient RelationshipsCommunicationFinanceProblem-Solving

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