Customer Relations Manager
Robinsons Land Corporation
Posted
yesterday
Quezon City
Onsite
PHP 40K
Mid Level
Full Time
Sema Summary
The Customer Relations & Security Manager at Robinsons Land Corporation is responsible for overseeing customer service operations and ensuring safety protocols are followed. This role requires strong leadership skills and experience in managing customer relations to enhance satisfaction and resolve complaints effectively. Candidates should have a comprehensive understanding of security management practices. The position is on-site in Quezon City and is ideal for those with mid-level experience in management and customer service.
About Company
Robinsons Land Corporation is a leading property developer in the Philippines, focused on creating quality residential and commercial projects. They prioritize customer satisfaction and safety within their operations.
Core Requirements
- Bachelor's degree in Management or related field
- 3+ years in customer service management
- Strong leadership skills
- Experience in security management
- Excellent communication skills
Responsibilities
- Manage customer relations and support services
- Supervise security personnel on-site
- Develop customer service strategies
- Handle escalation of complaints effectively
- Ensure compliance with safety regulations
- Train and mentor customer service staff
- Track and analyze customer feedback
Must Have skills
Nice To Have Skills
Job Keywords
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