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Customer Relations Manager
Recruitment Mantra HR Consultancy & Recruitment Agency
Posted
last month

Mumbai, Maharashtra, India

Onsite

INR 50K

Mid Level

Full Time

Job Categories

Sales Customer Marketing Management Support

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Sema Summary

The Customer Relations Manager supports the sales team by onboarding new customers and maximizing revenue. This role also involves maintaining strong customer relationships and handling service issues.

About Company

Recruitment Mantra is a HR consultancy that specializes in recruitment and staffing solutions in Kolkata, India. The company operates in the human resources services sector and aims to connect job seekers with employers.

Core Requirements

Bachelor's degree in any discipline
Master’s degree in Sales & Marketing (preferred)
2 to 10 years of experience in Customer Relationship Management
Ability to manage customer service issues
Experience in sales support

Responsibilities

Support the sales team in achieving targets.
Update sales calls and leads in the CRM system.
Maintain daily inquiry logs and provide feedback.
Build strong relationships with customers and internal departments.
Coordinate shipping activities and approvals.
Handle customer service issues and escalations.
Develop marketing materials and sales presentations.

Must Have skills

CommunicationCRM proficiencySales supportCustomer serviceInterpersonal skills

Job Keywords

Customer Relationship ManagementSales SupportClient CommunicationMarket AnalysisBusiness Development

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